XYPRO Customer Portal Logon Problem

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• XYPRO GUI Connecting to NonStop But Not Completing Logon

  1. Check the following folder on the PC at issue for a valid license file (P99F001). If the license file does not exist, it must be placed in this folder in order to successfully logon to any of the XYPRO GUIs. c:\Users\<user id>\AppData\Local\XYPRO ...

• XYPRO Portal - Is there a limit on the amount of data than can be uploaded via the XYPRO web portal?

  There is a 3GB (3000MB) maximum for a file uploaded over the XYPRO web portal. If this article did not provide a solution, please open a case with our support team by sending an email message to support@xypro.com.

• XYGATE: How to send customer data to XYPRO.

  Options 1: https://www02.xypro.com/xypro/members/client_upload Currently only Internet Explorer is supported. Option 2. Use a third party FTP client such as Filezilla to connect via explicit encryption over TLS/SSL to ftp.xypro.com. Logon using your ...

• XYPRO GUI appears to hang after entering valid logon credentials

  1. Check to make sure that a valid P99F001 license is in the \Users|<user id>\AppData\Local\XYPRO folder. 2. Open the P99F001 license file in WordPad or Word. Check it to make sure that the license is valid and/.or has not expired by examining each ...

• User is not receiving the email containing a link to reset their XYPRO Support Portal password.

  Contact XYPRO Support and a Support Analyst will enable your portal user account or reset your password. If this article did not provide a solution, please open a case with our support team by sending an email message to support@xypro.com.