XSW HelperService: Error183

XSW HelperService: Error183

Workaround:
  1. Provide a proper email address on the Preferences form.
  2. Modify the email address on the Preferences Form to your_name@yourcompany.com.
NOTE: This may cause an exception in the XSW Loader.  However, the XSW Loader will complete the loading process.
 
Fix:
Fixed in XSW 2.82 GUI and released in XSW 2.90 GUI.
The XSW Service Process will now look for and not send an email if the default mailing address is used, containing ?your_company? [with underscore].


If this article did not provide a solution, please open a case with our support team by sending an email message to support@xypro.com.
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